Laboratorial Controls

With nine physico-chemical and microbiological laboratories, Seara processes more than 250,000 annual analyses in order to check the quality of their products. The inspection plan includes serological tests for Mycoplasma and Salmonellae and virological tests for Bronchitis, Gumboro, Fowl pox, organochlorinated/ phosphorated pesticides. They also conduct the analysis of wood shavings, corn, water, feed and meat products, antibiotic/anticoccideal residues and heavy metals/mycotoxins, physico- chemical properties such as moisture, protein, fat, mineral material, fiber, calcium, phosphor and others. Microbiological analyses to check the presence of Salmonella, Escherichia coli, Campylobacter, Listeria monocytogenes, fungi and yeasts, total coliforms, fecal coliforms, standard counting on plate (TVC) and Sensorial Analyses are performed as well.

Seara's quality is assured

Seara maintains in each one of its production and service sites a Quality Assurance Team that is independent from production. The team provides guidance regarding quality improvement and customer and government confidence in the Company. By way of internal and external audit programs, we conduct inspections and attest the level of conformity to the plan. Seara's audits and customer and governmental audits have been a source of opportunities for the development and improvement of Seara's Quality.

Department heads and supervisors manage production and service processes. Production line employees manufacture the product according to the specifications, and are therefore considered the first process controllers. A quality controller's responsibility is to execute the planned laboratory process controls and to check the conformity of product and process. Quality management is a product of the manager and his/her supervision.

Currently, six of Seara's nine production units (67%) have their processes certified by the ISO 9002. It begins with poultry farms for genetic material, egg production, and one-day chick production, and goes through slaughtering, processing, distribution, and export. The port terminal is Seara´s most recent achievement; Seara is among the first in the group to achieve certification and to meet the stringent international standards for documentation, warehousing and port services.

Quality Assurance for Service develops activities to promote commercial services, aiming at the improvement of consumer relations. It also takes note of food quality maintenance throughout the commercialization chain, promoters and sales training.

Seara provides a customer service program( SAC Seara), which is regarded as one of the industry´s best in Brazil. It receives over 5,000 calls monthly, approximately 25 calls per day or 3 per hour. It opens the communication channel between Seara and its consumers and clients. The Customer Service team is prepared to receive criticisms and forward suggestions to all areas of the Company. More than 2,500 consumers periodically receive information about the Company and recipes with Seara's products and gifts. Moreover, calling consumers offer a valuable support for research regarding new and improved products.

In compliance with national and international standards regarding the production and distribution of healthy foods, Seara continuously invests in improvement actions, such as the successful Animal Welfare program that assures animals access to food, water, comfort, and health, free from fear or anguish. Through this program, animals are healthier, Seara's products safer! We guarantee the quality of our poultry and swine from the farm to the consumer´s table. Our production and service chain is operated with the sole objective of our customers' and consumers' satisfaction.